Frequently Asked Questions
Everything you need to know about shopping with MDE
What are your standard shipping times?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day return policy for most items in their original packaging and unused condition. Please visit our Returns Center to initiate a request and receive a prepaid shipping label.
Which payment methods do you accept?
MDE accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer international shipping?
Currently, MDE ships to addresses within the United States and Canada. We are working on expanding our logistics to support more international destinations in the near future.
How do I contact customer support?
Our dedicated support team is available via the 'Contact Us' page, through live chat on our website, or by emailing support@mde-retail.com during standard business hours.